Five

1. Introduction This Privacy Policy explains how Five collects, uses, and protects your personal data when you use our e-hailing rider and driver apps, in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia. 2. Data We Collect We may collect your name, phone number, email, date of birth, gender, identity documents, vehicle and licensing details (for drivers), trip locations, payment-related information, device information, and support communications. 3. How We Use Your Data We use your data to create and manage your account, match riders with drivers, calculate fares, settle earnings, process support requests, improve safety (including SOS), comply with legal obligations, and communicate service updates. 4. Sharing of Data We may share necessary trip details with the assigned rider or driver, payment partners, emergency contacts when SOS is triggered, regulators when required by law, and service providers who process data on our behalf under confidentiality obligations. 5. Retention We retain personal data only as long as needed for the purposes stated above, trip records, dispute handling, and legal retention requirements. 6. Your Rights Subject to PDPA, you may request access to, correction of, or limitation on processing of your personal data by contacting support through the app. 7. Security We apply reasonable technical and organisational measures to protect your personal data. No method of transmission is fully secure; please keep your login credentials private. 8. Contact For privacy questions, contact our support team through the app Help Center. Background location If you use the Five Driver app and go online, we collect your precise location while the app is open and while it is in the background. This is required to match you with nearby trip requests, share your ETA with the assigned rider during a trip, and support safety features. Location sharing for matching stops when you go offline. Account deletion You may request deletion of your account and associated personal data from the app (Profile → Delete account) or at https://manage.gofive.my/account-deletion. We process requests and delete or anonymize personal data, usually within 30 days, except records we must keep for legal, safety, or accounting reasons.